Returns & Exchanges
At Chakshu London we offer a 14-day return or exchange policy from the date you receive your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you were eligible for free delivery, a £10 delivery fee will be deducted from your refund.
Prescription lenses are non-refundable, you will only be refunded the frame price if you wish to return a prescription pair of glasses.
For more information read our full returns policy.
SHIPPING TO THE UK:
- FREE for orders over £30
- £4.00 with orders under £30
- Delivery within 1-3 working days, with Royal Mail Tracked and Signed service or DHL.
- Free next day UK delivery available on certain products, if ordered before 1PM GMT Monday - Friday.
SHIPPING TO THE REST OF THE WORLD:
- A £15.00 shipping charge is applied
- Royal Mail International Tracked and Signed service used
- Delivery within 10-21 working days, depending on location.
Prescription glasses orders will be dispatched within 3-5 working days, however more complicated prescription glasses orders can take up to 10 days to dispatch.
For more information on specific countries read our full shipping policy.